Prajavani a web enabled grievance system in local language a G2C service to capture the data of grievances from the public received on every Monday which is observed as grievance day and receipt will be given to the petitioner mentioning the department to which his petition is forwarded and the due date given to the officer to redress the grievance.The officer should update the action taken on the petition in the website and the same copy is to be sent the petitioner also.The petitioner can see the status of the petition also from the website.The citizen from far away places instead of coming all the way to collectrate to submit the petition,they can as well submit their grievance in prajavani website using guest/guest123 as user id and password.